![]() The big problem here is if you look at apples side, they took your word for the missing package and sent you a replacement then you wanted a refund for the replacement, which to them might raise flags thinking you are trying to get a free laptop or got the original package after the fact. You can call your credit card company to see what they say but honestly this situation seems quite complicated. The last time, I brought an iPhone vis apple online, as soon as the UPS guy delivered the item, Apple CSR called me on my phone and verify if I indeed received the iPhone. Have you looked up the UPS tracking number to see if there is a signature on file? Maybe someone you know signed for it? UPS will pay Apple for the lost package and they'll ship you a new one. Why is this so painful?Īlso, can I do a chargeback and get the call recording with the Apple reps?ĭon't worry, you won't be on the hook because you didn't sign for it. What worse was I bought some cool mac accessories. Now I have to file a police report to find who stole the package. I asked so why did you sent a replacement. They said because the original was deliver and (even thou it was not signed for) I would be getting jack. Asked ok can I get have my replacement they said NOOO. Found out that I am not getting a refund/store credit. ![]() After they get the replacement they would give me the refund/store credit. ![]() Went to the Apple store they said because it was the replacement I would have to return it using UPS and not the Apple Store. I tried getting a cheaper version to save an extra buck. Really regret buying it now.īut it got worse. Should I wait until the 4-5 when apple said it would be here and does the longer the time hurt my case? Kinda panicking now this is a lot of my I saved and can't afford to lose nearly 2k. I am sh**ting myself now I can't afford to lose this much money. No knock and only noticed when his truck was leaving. I am fearful that it might be stolen because I live near a very busy road and on Monday when my Beats headphone (came with the mac as a promo) arrived the guy just left it at the front door. Also, apple email shows signature required but UPS only shows left at "Rear door". I had an appointment today (drive Ontario after yesterday's hell where their systems were down) but nothing was on my doorsteps when I got back. The email confirmation shows the MacBook was to come on Sep 4-5 but I got an email showing it was delivered today at 1. UPS defines a missing package as one that "has not been delivered 24 hours after the expected delivery date and time.Just starting school and I ordered a new MacBook.
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